Privacy Policy

This Privacy Policy explains how Scr55 Casino may handle information when you visit the website, create or use an account, contact support, make transactions or use related services. It is intended to help players in Australia understand what information may be collected, why it may be needed and the choices available to them. By using the website, you acknowledge that information may be handled as described below, subject to applicable privacy rights and requirements.

Scr55 Casino operates under a licence issued by the Curaçao Gaming Authority (GC), with all player data stored under strict confidentiality and a responsible gaming programme in place for players aged 18 and over.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. Scr55 Casino may collect information that you provide directly, information created through your use of the website and information received from service providers where this is permitted. We aim to collect information that is relevant to operating the website, providing services, protecting accounts and meeting applicable obligations.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials, account preferences and communications with support. We may also request information needed to confirm your identity, age, eligibility or location. This can include verification documents and information taken from those documents. Please provide information that is accurate, current and relevant to the request, and tell us if important details change.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances and other transactions. Payment information may be processed by payment providers and other specialist service providers. Depending on the payment method, we may receive information such as a payment identifier, partial payment details, transaction reference, status and history. We do not need to receive or retain every detail associated with every payment method.

Device and usage information

When you access the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login times, referral information and actions taken on the website. We may also receive information about errors, performance and security events. This information helps us operate the website, understand how services are used and identify unusual or potentially harmful activity.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, measure website performance and understand how services are used. Some cookies may be provided by service providers working on our behalf. You can manage or restrict cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved.

How we may use information

Information may be used for purposes connected with providing, securing and improving the website and gambling services. The purposes can include:

Creating, administering and maintaining your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age, eligibility and account ownership.
Carrying out verification, anti-fraud, anti-money-laundering and security checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Providing customer support, responding to questions and resolving complaints.
Sending service messages about your account, transactions, security or changes to the website.
Understanding website use, testing features, improving performance and developing services.
Managing responsible gambling tools, account restrictions and other player protection measures where relevant.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are available, we may use relevant contact details and preferences to send information about services, features or offers where permitted. You can withdraw consent to marketing communications at any time. Service and account messages may still be sent when they are necessary to operate your account, process a request or provide important security information.

We may use information where it is needed to provide a service you have requested, to comply with an applicable obligation, to protect the website and its users, or for another legitimate operational purpose. Where consent is requested, you may choose whether to provide it, subject to any consequences explained at the time. If you do not provide information that is necessary for account administration, verification, payments or security, some services may not be available.

Information may also be combined or reviewed to identify patterns, prevent misuse, improve customer support and maintain reliable records. We may use aggregated or de-identified information for analysis where it no longer reasonably identifies an individual.

Sharing, security and retention

We may share relevant information with carefully selected providers that help operate the website and related services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics, accounting or professional services. They should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, investigate suspected fraud or unlawful conduct, enforce applicable terms, protect a person from harm, or protect the rights and security of the website and its users. Information may be processed or stored in Australia or another country where service providers operate. Where information is handled across borders, reasonable steps should be taken to support its protection.

Security measures may include access controls, authentication processes, monitoring, encryption or other technical and organisational safeguards. No online service can guarantee absolute security. You should use a strong, unique password, keep account credentials private, sign out on shared devices and contact support promptly if you believe your account or information has been accessed without permission.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, business records and service improvement. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not automatically remove every record. Certain information may need to remain available to address disputes, investigate security incidents, prevent fraud, meet legal obligations or demonstrate that required checks were completed. Retention does not mean the information will be used for unrelated purposes.

The website may contain links to third-party websites or services. Those third parties may have their own privacy practices and policies. We encourage you to review their information before providing personal details. This policy does not automatically apply to services that are outside our control.

Your choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include requesting access to your data, asking for inaccurate or incomplete information to be corrected, requesting deletion of data where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@scr55casino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request concerns account information, verification documents, payment records or other sensitive data. This helps protect your information from being disclosed to the wrong person.

Access: ask for confirmation of whether we hold information about you and request a copy or explanation where appropriate.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where possible.
Deletion: ask for information to be removed where there is no lawful or operational reason for it to be retained.
Marketing consent: withdraw your consent to promotional messages by contacting support@scr55casino.wtf or using an available unsubscribe option.

A request may be limited or refused where this is permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with record-keeping duties. If some information cannot be deleted, we will aim to explain the relevant reason in general terms. Information that has been anonymised may not be capable of being linked back to you or removed as personal information.

You can also review and update certain account details through available account settings or by contacting support. If you are concerned about how your information has been handled, please contact support@scr55casino.wtf so the concern can be reviewed. We may ask for further information to understand the issue and may keep a record of the request and outcome.

This policy may be updated from time to time to reflect changes to services, technology or privacy requirements. The current version published on the website will apply from its stated or implied effective date. We encourage players to review this page periodically so they remain aware of how information may be handled.